Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position. To be successful in this role, an Account Manager must have the ability to connect and engage with customers. This role does not have managerial responsibilities.Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best. Major responsibilities include, but are not limited to:Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs.
