We are seeking a Flight Operations Manager to coordinate J.S. Held's enterprise drone program. This role will help establish a scalable and well-governed operating environment by improving visibility into the fleet, supporting pilot and regulatory requirements, administering technology and vendor relationships, and enabling consistent billing and reporting practices.The ideal candidate combines strong program-management and operational skills with practical knowledge of commercial drone operations. This role partners across Practices, Operations, Finance, Legal, Information Technology, and the firm’s pilot community. It provides enterprise coordination and does not have direct report pilots.Job ResponsibilitiesProgram Management and GovernanceCoordinate the enterprise drone program and maintain visibility into drone assets, pilots, certifications, utilization, and flight activity.Develop and maintain SOPs (Standard Operating Procedures), training, practical policies, procedures, records, and controls that support consistent operations across the firm.Track program performance and provide concise reporting on utilization, compliance, billing, risks, and implementation progress.Entrepreneurial mindset towards continued refinement of Fleet Management and new revenue opportunities.Fleet Operations and ComplianceCoordinate drone inventory, registration, assignment, maintenance, insurance, and retirement activities.Monitor applicable FAA requirements, pilot credentials, renewals, authorizations, and recordkeeping obligations; escalate specialized matters to the appropriate internal or external experts.Support risk assessments, incident reporting, corrective actions, and periodic compliance reviews.Billing and Business SupportPartner with Finance and practice operations to establish consistent and transparent drone billing and documentation practices.Help connect flight activity to the appropriate project or engagement and maintain records needed for invoicing, audit, and client questions.Monitor billing adoption and exceptions and report on drone activity, billings, recoveries, costs, and program economics.Technology and Vendor ManagementLead requirements definition, RFP support, evaluation, and implementation of a drone fleet-management platform, subject to the firm’s approval and investment governance processes.Administer the selected platform, including data standards, user access, workflow design, data quality, vendor performance, and enhancement priorities.Coordinate relationships with drone technology, equipment, training, and compliance vendors in accordance with firm policies.Cross-Functional CoordinationPartner with practice leaders, pilots, and corporate functions to support adoption, resolve issues, and align program priorities.Coordinate pilot onboarding, training, certification tracking, and program communications.Serve as the central point of coordination for program questions and route technical, legal, regulatory, safety, or accounting matters to the appropriate subject matter expert.
