Job DescriptionWe are seeking a dedicated Call Center Representative to join our customer service team. The ideal candidate will be responsible for answering incoming calls, addressing customer inquiries, providing accurate information, and resolving issues in a timely and professional manner. This role requires excellent communication skills, attention to detail, and a customer-first mindset.ResponsibilitiesAnswer inbound calls promptly and professionally.Provide accurate information about products, services, and company policies.Resolve customer inquiries and complaints efficiently.Document all customer interactions in the system.Escalate unresolved issues to the appropriate department.Maintain a positive and empathetic attitude toward customers at all times.Meet individual and team performance metrics.
