OverviewSupports the area facilities and enterprise network operations. This person would balance time working with current Network Engineering staff, Project/Facilities Managers, and directly with Clinic and Hospital Support Staff. The role is responsible for installation and configuration of diverse network hardware and triage and troubleshooting of operational hardware, systems and circuits. As such, this role requires experience or expertise in a wide range of Cisco network and security technology solutions and implementations.This position does require an onsite presence in Lebanon, NH. Must be willing to travel across the greater New England area (NH/VT/NY/MA)Responsibilities
SupportInstallation, basic configuration and troubleshooting of LAN/WAN network deployments, to include: switches, routers, firewalls, and wireless networking technologies.
Produce and update technical documentation and diagrams supporting Engineering and Operations teams as part of regular operations and project requirements.
Able to perform equipment upgrades, to include; racking, configuring, patching, testing and troubleshooting / diagnostics.
Provides timely communication to the team, operations center and clients, during high stress incidents, notifying them of impending changes or agreed upon service impacts, attending required meetings.
Responds quickly to changing support needs work in all manner of clinical areas.
Demonstrates good verbal and written communications and ability to cross train and interact with all manner of IT Support teams and staff as well as employees and vendor representatives.
Demonstrated capability of quickly learning new technologies required for accomplishing all assigned tasks and any related project/implementation goals.
Ability to work well independently and as part of an enterprise network engineering support team.
Demonstrate appropriate sense of urgency working in production clinical environments, ensuring exceptional customer service and communication
Develop in-depth knowledge of DH standards, procedures, policies and operations and how they relate to the enterprise operational needs and to uphold these standards in daily operations
Coordinate with third party labor (remote hands) ensuring completion and quality control as per enterprise standards
Ability to successfully analyze and resolve complex issues with an emphasis on user satisfaction
Capable of supporting multiple tasks in a high-pressure environment maintaining a professional demeanor
Perform other duties as required or assigned.
Qualifications
Bachelor’s degree with a minimum of seven years of data network management experience, or the equivalent in education and experience required.
A minimum of 5 years of experience implementing and supporting a Cisco Systems based enterprise network, complex network equipment and control systems in a rapidly expanding enterprise environment is a must.
Experience with Cisco IOS, IOSXE, NXOS, Enterprise Management and DNA Center. Cisco ISE/NAC, Cisco Wireless Control Systems, Cisco FP/TD Firewalls, InfoBlox IPAM, DNS, DHCP System are all essential in this position.
Knowledge of and experience with, SPLUNK, Cisco Umbrella, WAN carrier equipment and Cisco VOIP solutions is a plus.
Strong troubleshooting skills regarding, network components, both wired and wireless and NAC concepts. The ideal engineer can quickly identify and resolve problems with minimal supervision.
LAN/WAN troubleshooting and configuration experience – Layer 2, Layer 3, Wireless
Knowledge of networking protocols and components to include, but not limited to; TCP/IP, DNS, DHCP, OSPF, 802.11 etc.
Scripting experience – PowerShell, Batch, Bash, Python is a plus.
Proven ability to successfully analyze and perform problem resolution with an emphasis on user satisfaction.
Excellent written, oral communications and documentation skills are important
Area of Interest:Information Systems/Technology;
FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week;
Shift:Day;
Job ID:27702;
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
