Responsibilities: Customer Service TeamCoordinates response to customer inquiries about status of their order.Assists with integration of the following functions in preparing quotes on LTA/'s; estimating, purchasing, quality, and customer engineering. Offer 100% support to team and provide direction in troubling situations.Present relevant metrics to senior staff meetingsSupport Customer Visits, communicate vision for organization as well as other customer requestsMust be able to stand in at Senior Staff meetings; be present for any Customer visit; be able to show confidence when presenting in front of large groups.Updating department Metrics on a weekly/monthly basis.Supervisory Responsibilities                                                             Directly supervises Customer Service professionalsCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing workAppraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Consistently, regularly, and predictably at work and on time.Other duties may be assigned as needed.
