Lead by example to provide efficient, friendly & professional food & beverage service to all guestsResponsible for managing the front of house operations to ensure we are providing the high quality service to our customers.Supervision and support of all lounge areas as requiredDefine the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnelHandle different guest challenges and situations and be part of the first response emergency team.Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staffReporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C ManagerAchieve budgets, customer satisfaction targets and other business metrics. Receive and deal with verbal complaints; forward to the Lounge manager when necessary.Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.Assist with implement training programs for all employees, conduct induction and skills trainingMaintain and improve quality service in our lounges.  Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. Make sure that an ACCOR and Brand policies are respectedExcellent knowledge of the software operation and usageCheck discrepancy report and action accordingly.Train junior team member and co-ordinate the monthly on the job training for the whole departmentLog and inform your Manager of any system problems & workplace injuries.Assisting with protecting and maintaining control of the lounge and bar areas.
