POSITION SUMMARY:As a member of the Box Office team, the Seasonal Box Office Associate provides customer service at New World Symphony (NWS) performances and select rental events at New World Center (NWC) from September to May. This role is also responsible for communicating with and providing customer support to VIP Members and Subscribers.DUTIES AND RESPONSIBILITIESAnswer Box Office phones and provide positive customer service experiences to all patrons during NWS and other performances as assignedHandle ticket sales and any other patron transactions at the Box Office windowProcess ticket orders in the Tessitura database according to set standardsProvide customer service at NWS and other performances assignedParticipate in outbound phone campaigns as assigned by Director and/or Box Office ManagerPerform basic data input projects as assigned by Director and/or Box Office ManagerRespond to VIP, Subscriber, and patron inquiresMonitor and maintain general Box Office email inbox and voicemailPerform other job-related duties as assigned
