Desktop Technician

Desktop Technician

18 May 2021
New Hampshire, Nashua, 03060 Nashua USA

Desktop Technician

Sandeep Mogaliraju10:13 AM (8 minutes ago) to Job Title : Desktop Technician

Location : Nashua, NH

Duration: 6 Months(Right to Hire)

Description:
  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
  • Win 7 upgrades and deploy of new replacement machines.
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment.
  • Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
  • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
  • Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
  • Performs new computer configuration and coordinates the workstation upgrade/replacement process.
  • Participates in the deployment of new software platforms.
  • Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
  • Verify with the customer that the problem has been resolved and close case.

Required Skills:
  • Working knowledge of computer hardware, software, and terminology.
  • BASIC problem-solving skills. Must have good communication skills.
  • Good organizational skills.
  • Working knowledge of ServiceNow Ticketing system a plus.
  • Good working knowledge of computer imagining process
  • 4 years with HS Diploma or 2 years with AA Degree

Preferred:
  • Working knowledge of Active Directory

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