Bar OperationEnsure that the bar is set according to standards and proceduresGreet all guests warmly upon first contactTake down food and beverage orders from guests and ensure that the orders are correctPrepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperatureTry to remember individual guest’s names and their preferences to extend a personalized serviceCreation of new beverage/cocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.Obtain guests’ feedback during operations to ensure satisfactionPrepare and ensure that the bills are charged properly before presenting them to the patrons for paymentsThank all patrons for patronizing the outlet upon their departureClear and tidy up bar counter after the departure of the patrons as quickly as possibleReport any complaints, incidents or other irregularities to managementApply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.Prepare garnishes for operationClean and maintain all operational equipmentPractice appropriate and effective measures to improve control of costsOther ResponsibilitiesMaintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by Outlet Manager / Management of the Hotel
