Job DescriptionWe are seeking a dedicated Customer Service Officer to join our dynamic team in New Orleans. This role involves managing client inquiries, resolving service-related issues, and ensuring high levels of satisfaction throughout the customer experience. The ideal candidate will possess strong communication skills, an empathetic attitude, and a commitment to providing exceptional service.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and in personHandle tenant and client concerns with clarity, empathy, and problem-solving efficiencyCoordinate with internal departments to resolve service issues and follow up to ensure resolutionMaintain detailed records of client interactions using internal CRM systemsAssist with scheduling appointments and property visitsSupport administrative duties related to contracts, payments, and document managementContribute to improving customer service procedures, policies, and standards
