As a Runner, you will play an essential role in delivering the elevated dining experience that defines Delmonico Steakhouse. Working closely with Servers, Culinary, and the broader Food & Beverage team, you will ensure food is delivered with precision, timing, and attention to detail while maintaining the highest standards of luxury hospitality. Responsibilities:Support Servers in delivering a seamless, polished, professional, and engaging dining experience consistent with Delmonico Steakhouse and Fairmont New Orleans standardsDeliver food orders from the kitchen to guests promptly, accurately, and with careful attention to presentation, temperature, quality, and timing Verify food orders for accuracy, completeness, proper presentation, appropriate accompaniments, and special requests prior to deliveryDemonstrate a strong understanding of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and daily offerings Maintain knowledge of food allergies, dietary restrictions, and ingredient information to confidently support guest and Server inquiriesUnderstand and communicate steak temperatures, accompaniments, sauces, and other menu components when assisting with food deliveryDemonstrate knowledge of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to elevated New Orleans cuisineAssist with food and beverage service while ensuring established steps of service and operational standards are consistently maintained Anticipate guest needs and provide attentive, thoughtful, and personalized service throughout the dining experienceRespond promptly and professionally to guest requests and communicate questions or service concerns to the appropriate Server or leaderAssist Servers with pre-bussing, clearing, resetting, and maintaining dining tables with precision and attention to detail Clear and safely transport dirty dishes, glassware, utensils, and other service items from dining areas to designated kitchen and stewarding locations Replace soiled linens and properly reset tables with silverware, glassware, napkins, and other service items according to Delmonico Steakhouse standardsAssist with the proper presentation and placement of plates, flatware, condiments, sauces, and other accompaniments Maintain cleanliness, organization, and appropriate stock levels at expo lines, service stations, dining rooms, and designated back-of-house pathways throughout serviceCommunicate effectively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure smooth service flow and timely food delivery Work closely with the Culinary team to ensure proper communication of special requests, allergies, modifications, and timing requirements Assist with carrying trays, dishware, utensils, condiments, beverage items, and service equipment safely throughout operational areas Support the execution of a polished and coordinated service during high-volume periods while maintaining composure and attention to detail Assist with VIP dining experiences, special occasions, private events, and other elevated guest experiences as assigned Support restaurant, lounge, rooftop, banquet, and special event operations as operationally requiredMaintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to assist with guest inquiriesFollow all food safety, sanitation, health, responsible alcohol service, and workplace safety policies and procedures Maintain a clean, professional, and polished appearance consistent with Fairmont New Orleans and Delmonico Steakhouse standardsAssist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities as assigned Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectationsUphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans Perform additional duties as assigned to support operational excellence
