Location: 535 5th Avenue, Suite 2600, New York, NY 10017
Schedule: On-site, Monday–Friday, 8:30 AM–5:30 PMBe the calm, professional first impression for injured clients.The Ward Law Group is hiring a bilingual (English/Spanish) Front Office Receptionist / Client Support Representative for our New York office. In this role, you will be the first person clients meet when they come to our office after a car accident, slip and fall, or trip and fall incident.We are looking for someone who is warm, polished, organized, and genuinely people-focused—someone who can greet clients with empathy, help them feel safe and reassured, and connect them quickly with the right attorney or case manager. If you thrive in a high-touch, in-person customer service role and know how to stay calm and professional in a busy office, we want to hear from you.What you’ll doGreet clients and visitors in English and Spanish with professionalism, warmth, and empathyCreate a welcoming, organized front-desk experience for injured clients and guestsHelp clients feel comfortable and supported when they arrive for appointmentsNotify and direct clients to the appropriate attorney or case managerAnswer and route incoming calls, take accurate messages, and follow front-office communication protocolsSchedule, confirm, and update appointmentsMaintain a clean, professional reception area and support daily office flowEnter notes, messages, and client information accurately into office systemsSupport light administrative tasks such as scanning, filing, document intake, and mail handling
