NBCUniversal has an opening for a Coordinator, Audience Operations & Events as part of Rockefeller Center Guest Experience team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Manager, Audience Operations & Events and requires a full-time on-site schedule with some overtime hours as needed.JOB PURPOSE:The Coordinator, Audience Operations & Events will support optimal experiences for our general public and clients, coming to 30 Rock.ESSENTIAL FUNCTIONS: Work closely with all audience operations for 30 Rockefeller PlazaSupport Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guestsHelp with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night LiveStrategically support tracking processes for all audience/general public data reportingWork closely with East Coast Pages for onboarding, training and mentorshipAssist with audiences for special tapings/events in studios and the Peacock LoungeCollaborate with all Guest Experience functions as needed including The Shop and Retail OperationsAct as Leader on Duty/administrative support for NBC Studio Tour when requiredHelp liaise with clients for private film screenings for talent and executivesIdeate on operational enhancements as they pertain to the Guest Experience teamWork with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and eventsOn site and operational lead for all Shop events
