Director, People & Culture, North & Central America - Raffles and Fairmont Hotels & Resorts

Director, People & Culture, North & Central America - Raffles and Fairmont Hotels & Resorts

12 May 2026
New Hampshire, Newyork 00000 Newyork USA

Director, People & Culture, North & Central America - Raffles and Fairmont Hotels & Resorts

This generalist role provides operational Talent & Culture support across the region, assisting with the execution of company and brand strategic initiatives, processes, ensuring smooth operations, compliance with regulations, and delivery of Talent & Culture services. Primary Job Functions: Lead and support daily office and P&C initiatives within the New York City officeSupport the Corporate Director, P&C with onboarding and offboarding of new colleague within the officeEnsuring compliance with state laws are adhered to within the office P&C practices and policiesSupport the development and execution of P&C operational initiatives such as policy development, compliance, and annual people and culture programsProvide guidance and direction to Hotel Talent & Culture Directors as it relates to programming/policies/procedures/compliance and employee relations.Oversee the effective execution and completion of hotel Employee Engagement Action Plans, hosting monthly update calls with property GMs and Directors, T&C to review progressManage Taskworld platform for hotel openings, assisting GM and Regional Director, T&C with the recruitment of key leadership roles in the absence of Director, T&C.Provide guidance to field GMs and Directors, T&C on annual performance review, goal setting and talent review, ensuring 100% the completionManage HR Metrics, reviewing for trends, red-flags, areas of concern, investigating rot cause, and working with VP, Talent & Culture and Regional Director, Talent & culture to develop initiatives to improveLead P&C field reviews, implement action plans where needed and ensure completion of action plans to improve the health of the P&C functionOnboard new Directors, People & CultureSupport VP People & Culture with the onboarding of new General Manager, inclusive of system set-up, profile creation, training and goal setting alongside their VP OperationsParticipate in P&C workgroups established for global initiativesStay abreast of employment legislation across region, educating field as required and identifying where new SOP’s may be requireAssist with labour relation planning, data collection, collective bargaining costings and action planningLiaise with Director, Benefits as it relates to benefit concerns across region and participate in property T&C Annual Benefit planning and quarterly benefit utilization callsConducting investigations as requiredConducting T&C reviews at properties and developing action plans

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