POSITION OVERVIEW As the Event Registration & Customer Support Associate, you’ll be a key member of TED’s Events department, guiding attendees through the registration process, providing white-glove customer service and ensuring a seamless experience leading up to and during conferences and events. You’re customer-focused and detail-oriented with a proactive approach, able to expertly support attendees as well as manage data and compile audience analytics. If you’re both a numbers person (strong data management) and a people person (customer service that goes above and beyond), we hope you’ll apply. This is a 9-month engagement, with the possibility of conversion to a full-time role based on business needs and performance.NOTE: We will only consider candidates within commuting distance to our NYC office in SOHO and candidates who submit a cover letter.RESPONSIBILITIES TED flagship conferences 2-3 flagship conferences (up to 2000 attendees) held each year in North America + around the globe Provide world-class customer service via email and phone to facilitate a smooth registration journey for attendees ahead of the conference. Support and process attendee registrations, including troubleshooting, payment tracking, creating reports and updating database content. Lead conference crew and vendor check-in process, including managing pre-conference registration, training and supervising accreditation staff, and overseeing the crew and vendor check-in area. Lead crew and vendor check-in onsite at conference venues for extended periods (often between 7-14 days per event). NYC events 5-10 smaller events (50-300 attendees) held in the TED Theater at TEDHQ and around NYC Coordinate all aspects of the attendee experience from pre-planning to onsite execution in collaboration with leadership, including invitation timelines, invite and RSVP list management, and on-site attendee check-in. Prepare front-of-house staffing plans (check-in staff, coat check, and wayfinders) in collaboration with internal stakeholders and oversee the team on prep and event days. Provide world-class customer support for event attendees during pre-planning via email and in-person on event day. Work closely with internal stakeholders and provide general event logistics support (pre-planning, set up, tear down, etc.). Support onsite for pre-event and event days (often between 2-4 days). Administrative Respond to high volumes of attendee and stakeholder emails, ranging from questions on how to register to troubleshooting tech issues, achieving a response time of 24 hours or less. Utilize TED tone and voice guidelines in all attendee communications. Compile and/or update attendee analytic reports for leadership utilizing TED’s CRM(s), Google Sheets, and Excel. Manage inventory across multiple locations and coordinate shipping as needed. Commute to the NYC office in SoHo for meetings and to complete in-office projects as needed. 
