 Turner & Townsend are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 14000 staff and 100+ locations.This position entails support and development of the company’s global infrastructure. Key components include, servers, the wide area and local networks, WIFI, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security.You will be required to proactively improve, optimize, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily.SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities & Accountabilities: Monitor, support and maintain the global on-premise and cloud infrastructures.Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment.Develop, manage, and implement infrastructure projects to deliver business wide initiatives.Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring.Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues.Manage the security and integrity of data and IT systems. Educating staff on good working practices.Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.Take ownership to ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use.Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed.To ensure that technology is used, managed, and supported in accordance with Turner & Townsend standards, policies, and procedures.Establish working guidelines and document processes for the design and management of the networked applications across the business.Work with the Global IT team and collaborate on any global initiatives and rollouts.Manage the technical aspects of office moves and changes.Testing and rolling out updates to software with a particular emphasis on security updates.Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested.Duties will vary and be revised due to the nature of the IT environment (above is a guide and not a comprehensive list of responsibilities).
