The Member Experience Associate ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces.Key ResponsibilitiesLuxury Service & Member EngagementMaintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.Engage members with warmth and professionalism, anticipating needs to enhance the overall experience.Build rapport with members and serve as a trusted resource for questions, requests, and support.Represent the brand’s culture, service ethos, and luxury positioning in every member engagement.Locker Room Operations & Facility StandardsEnsure the Female Locker Rooms are clean, orderly, and fully stocked at all times.Replenish towels, toiletries, amenities, and supplies to maintain a polished presentation that reflects our luxury standards.Maintain an elevated atmosphere by monitoring the cleanliness, scent, and overall readiness of the space.Member Valet Bag & Belongings AssistanceAssist with valet bag service, handling member belongings with care, organization, and discretion.Ensure personal items are stored neatly in lockers or designated areas to promote smooth traffic flow and comfort.Etiquette & Shared Space GuidanceSupport positive locker room etiquette by gently reinforcing expectations around shared spaces.Address minor issues with tact and professionalism to maintain harmony and comfort for all members.Maintenance & Operational CoordinationProactively identify facility needs and notify the Maintenance team when areas require immediate attention.Communicate issues clearly and follow up to help ensure timely resolution.Collaborate with Operations and Hospitality teams to support efficient daily execution.
