The Senior UC Engineer will be part of  Global Unified Communications Engineering team, supporting the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region. The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC Connexus), Telecom Service Provider relationships, and SIP Trunking, working closely with business units and stakeholders to ensure platforms remain reliable, secure, and well supported.The candidate will serve as a key point of contact for incident management and vendor escalation across UC platforms, partnering with Cisco, telecom carriers, and other vendors to resolve issues quickly and minimize service impact. The role also involves supporting Red Sky (E911) emergency calling services and Microsoft Teams Meetings, monitoring platform health through observability and logging tools such as Splunk, and managing Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.The successful candidate will be required to demonstrate flexibility to support weekend maintenance and engineering changes as needed.Responsibilities:Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.Manage and support Voice Recording platforms and ensure compliance with recording requirements.Support Trading Turret systems (IPC Connexus) for trading floor voice communications.Manage relationships and technical coordination with Telecom Service Providers.Configure, support, and troubleshoot SIP Trunking connectivity across the environment.Lead incident management for UC platform issues, including triage, escalation, and resolution.Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.Support Red Sky (E911) emergency calling services and compliance requirements.Support Microsoft Teams Meetings and related collaboration services.Monitor UC platform health using observability and logging tools (Splunk).Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.
