Own and manage 5-10 enterprise customer relationships from a technical perspectiveAct as trusted advisor for platform usage, integration best practices, and architecture decisionsTranslate complex customer requirements into actionable feature requests and influence the product roadmapMap business needs to product features and drive proactive adoptionCoordinate technical escalations with solution engineering, support, and product teamsLead technical QBRs, integration reviews, and roadmap alignment workshopsMonitor platform health, usage, and KPIs, recommending improvements
