Salary Range:
$17.87 To $22.00 Hourly
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We want you to join our team here at FedPoint!
As a Customer Service Agent, you will be the cornerstone of our customer support operations. You’ll interact with customers via telephone, email and correspondence assisting them with a variety of needs, including account updates, billing inquiries, and claims information. You’ll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed. Become an essential part of our Federal Long Term Care Insurance team at FedPoint, where your contributions will directly impact federal customers and their families.
Compensation: Up to $22.00 per hour (based on experience)
Start Date: Friday, February 7, 2025
Location: Portsmouth, NH - HYBRID, 2 days in office and 3 days work from home.
Full-Time Position: Monday - Friday ONLY. 40 hour work week. Shifts are between 8 am and 7 pm EST.
Training: 3 WEEKS: Monday-Friday, 8:30 am - 5:00 pm EST, starting the week of February 10, 2025, In person attendance for these training days is required.
Key Responsibilities:
Customer Interaction (85%): Handle a variety of service inquiries via telephone, email, and chat. Process transactions and provide accurate information using our web-based systems. Ensure documentation of all customer interactions following HIPAA guidelines.
Outbound Communication (10%): Proactively reach out to enrollees for information and updates.
Training & Development (5%): Formal career track leading to advancement opportunities, including mandatory Long Term Care certification within 9 months of employment.
Qualifications:
High school diploma or equivalent.
At least 6 months of high-volume call center experience or 2+ years of related customer service experience.
Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
Must be able to attend the full 3 weeks of training with the start date of Friday 2/7/2025 (training is fully on-site)
Why Join Us?
Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.
At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your customer service skills and advancing your career.
In addition to working for a company with great people and an excellent reputation, what’s in it for you?
Advancement opportunities through a formal call center career track.
Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
6 weeks fully-paid parental leave
Tuition reimbursement program to support career goals.
Corporate giving and matching gifts program.
Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
A wide variety of personal, professional, and career development programs.
Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters
