We are looking for a hospitality minded Front Desk Associate to join our team. The Front Desk Associate is responsible for providing the utmost in customer service and problem solving and quality day-to-day participation in operations. The Candidate is an ambassador for the Hotel brand and a pleasure to work with developing positive relationships with all hotel staff.
Available to work when needed, including nights, weekends and holidays.
Excellent computer skills required. Previous customer service and general computer experience required.
KEY ATTRIBUTES:
Upbeat, lively personality
Well spoken, friendly towards guests, creates a memorable experience to drive repeat visits
Ability to problem solve, quickly and often autonomously
Provide concierge services to guests regarding information and tickets/reservations for restaurants, entertainment, tours and events, etc in the Seacoast
Valid Drivers License
Relay pertinent information to other staff onsite
FRONT DESK ASSOCIATE DUTIES AND RESPONSIBILITIES:
Customer Service
Housekeeping
Concierge Services - Provides over the phone/email concierge services providing information about entertainment, activity and restaurant recommendations
Errands as needed
Provides valet and car parking services
Work with housekeeping staff to do the following:
Ensures each property and rooms are tended to before guest arrival
Refreshing rooms
Demonstrates Ethics & Integrity
Ability to work independently and as part of a team
Requires good written and verbal communication skills
Climb stairs, bend, stoop, squat and stretch to fulfill cleaning tasks
Ability to lifts/carry up to 35 lbs
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of each property. A varying schedule to include evenings, holidays and extended hours may be expected, as business needs dictate.
All employees must maintain a neat, clean and well-groomed appearance
Customer Service: 1 year OR more (Preferred)
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
