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Server
Job Summary
Serve our guests, our team and Not Your Average Joes with unparalleled hospitality to create unforgettable
guest and team member experiences every day.
Key Performance Elements/Essential Functions
Hospitality to our Guests
Understands our Guest-Obsessed culture and does whatever it takes to create a positive and memorable guest experience
Makes food and drink recommendations to guests and answers all menu and service-related questions.
Follows company policy in handling guest allergies/intolerances, ensuring our guests receive safe meals
Ensures guest satisfaction by checking in with each table regularly and anticipating guest needs.
Properly rings in all items served to the guest.
Provides accurate guest check to guests, accepts payment from guests, and returns exact change or charge slip to guests to complete transaction.
Assists other team members by answering questions, bringing refills, pre-bussing tables, running food, and otherwise helping out as needed to aid in the service of guests.
Handles guests complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.
Hospitality to your Team
Arrives to work on time, well-groomed and in the proper work attire, and ready to work.
Clocks in and out as scheduled
Demonstrates a helpful, positive attitude at all times to guests and team members.
Completes all assigned tasks and duties assigned by managers/supervisors.
Follows proper cash out/check out procedures before leaving at the end of a shift
Assists fellow team members as needed to ensure our guests receive the highest standard in food, beverage, and hospitality.
Hospitality to Not Your Average Joes
Complies with all state and federal liquor laws by requesting that guests present a valid form of ID when ordering alcohol and adheres to alcohol awareness procedures for preventing guest intoxication.
Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
Monitors dining room tables to ensure they meet or exceed standards (e.g., proper table set up, polished silverware, swept floors underneath, etc.).
Minimum Requirements
Able to communicate (speak, read, and write) in English.
Must meet local, legal minimum age requirement to serve alcoholic beverages.
Ability to work in a high-volume, fast-paced work environment.
Physical Requirements
Able to remain standing and active for an 8-12 hour shift.
Able to bend at the waist and lift items up to 50 lbs. to waist level.
Able to hear, understand, and respond to team member and guest requests in a loud environment.
Skill and coordination at using hands to write, pour and carry several drinks, plates, and bowls at the same time.
