Overview
Assists guests in getting on and off of chair lifts. Must be energetic, outgoing, and able to interact with guests in a friendly and fun manner. As a customer focused organization, a crucial part of each employee's job is to get and keep guests.
Responsibilities
Assists with the shoveling and raking of snow and ice on a regular basis to maintain proper ramps, corrals and work areas.
Assists with the inspection of the lift prior to operations start up, which includes emptying trash containers, continually checking the status of marker information boards, tissue dispensers, assisting in the daily checking of switches, chairs, grips and maintaining of ramps and corrals.
Must become familiar with the area (lifts and trails) and also know the functions of other departments. Advises and assists guests as needed in a courteous manner.
Must become familiar with resort's policies, safety policies and guest service expectations.
Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
Continually remains vigilant to the needs of both the equipment and the guests and reacts to those needs in the safest manner while maintaining quality service.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Meet service level objectives and department goals as set forth by immediate supervisor.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
