The Supervisor supports the Site Manager in overseeing all Janitorial Operations for his or her respective client Accounts.
Schedule:
40 hours a week (Hours may change according to mall needs)
Days assigned according to mall needs and Site Manager.
Flexibility to cover Manager’s Personal Days Off and Vacation Time Off.
24/7 On Call
Hourly Pay Rate - $18 per hour
Responsibilites:
Reports Directly to Site Manager
Emergency Response
o Available on call 24/7/365 (Cell phone)
o Must be able to cover for Management with any emergency 24/7
o Provides quick response to calls
Work Management &: Quality Control
o Works with Site Manager to manage both planned and unplanned project work or Performs work as required.
o Inspects work performance according to schedule.
o Inspection report done daily.
o Count key at end of shift to ensure they have all been returned.
Client Interaction
o Communicates directly with client representatives when Site Manager is not present.
o Provides accurate information for reporting as required to both clients and DRB.
o Develops quality relationships with clients, assuring contract longevity and increased revenues.
Communication with Simon Management
o Communication is to be kept to work and task related topics. Further discussion or
, complains about other supervisors, management process or procedures will result in termination.
o Concerns or complaints are to be brought to Site Manager or Human Resources.
Attendance/Schedule:
o Supervisors are to be on time for their scheduled shifts; tardiness is not allowed.
Warnings will be issued for tardiness.
o If out due to a medical issue you must provide doctors note in order to return. You will not be allowed back to work without note.
o Vacation is to be scheduled in advanced and approved by Site Manager and DRB Human Resources department.
o Supervisors are to clock in and out per their schedule along with completing sign in/out sheet. Result of not doing either will be grounds for suspension leading to termination.
Wages:
o Discussing and complaining of wages to anyone is grounds for termination.
o This is a fixed contract so the rates are clear, no increases will be made out of the contract.
Supervisors task:
o Work logs are to be done nightly.
o Review of sign in/out sheet of employees is to be reviewed nightly. Any issues are to be brought to Site Manager immediately.
o Manager's office is to be clean and organized at all times.
o Reply to work request from Site Manager daily.
o Report any incidents or disciplinary actions right away to Site Manager.
Dress Code:
o Cleaning Staff is to be in complete uniform prior to signing in. If not please discuss attire, if proper attire is not available employees are to be sent home for the night and management is to be called.
Supplies
o Fill out supply log weekly
Equipment Inventory and Repair
o Inspects equipment
o Report any repairs needed to Site Manager.
Training
o Trains employees in operations, work process, proper equipment usage, safety, client requirements, code of conduct, company ethics, and customer service as required.
