Are you a self-motivated individual who enjoys engaging with people? Join our dynamic team and become part of something exciting!
About Us:
At Electro Freeze of New England, we are committed to delivering top-notch services to our valued clients. With a strong dedication to excellence, we take pride in ensuring the smooth operation of businesses through our excellent refrigeration solutions. Our equipment is used by prominent chains such as Dairy Queen, Five Guys, Sonic, and numerous independently owned ice cream shops. Electro Freeze ice cream machines produce a delicious creamy product loved by many.
Job Description:
As a Customer Service Agent, you will interact with ice cream stores seeking to order parts or schedule service for their ice cream equipment. You will play a crucial role in supporting our service team and be involved in coordinating Free Ice Cream Seminars with both the Service Team and customers.
Responsibilities:
Manage all incoming calls
Handle invoicing for service and parts orders
Process payments
Arrange shipments
Process parts orders and service calls
Coordinate with the service team and colleagues
Manage any incoming duties
You will report to the Office Manager.
Desired Skills and Qualifications:
1-3 years of experience in a Customer Service Role
Proficiency in Quick Books Online, Microsoft Excel, G-mail, Word, etc.
A "can do" attitude
Strong attention to detail
Excellent communication and interpersonal abilities
What We Offer:
A fun work environment and a great team to collaborate with
Opportunities for professional growth and skills development
Supportive and collaborative work environment
Simple IRA plan with a 3% match
Ready to embark on a rewarding career? Contact us today. 800 922 2629 ask for Erin
Candidates must be able to lift 24 lbs with ease.
