About IGG Software
IGG Software creates Mac, iPad and iPhone applications that help individuals manage their finances and productivity. We're a close-knit team passionate about building quality software and delivering exceptional customer experiences. Our collaborative, supportive culture prioritizes both customer satisfaction and employee growth.
Learn more about us: www.iggsoftware.com
The Role
We're seeking a Technical Support Specialist to join our customer success team. This is a full-time, remote position for candidates located in Vermont, New Hampshire, Oregon, Ohio, or California.
You'll be the friendly face of IGG Software, helping customers solve problems and get the most out of our applications through live chat support. This role offers excellent opportunities to develop technical troubleshooting expertise.
Schedule: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time
What You'll Do
Provide first-line technical support via LiveChat, helping customers troubleshoot issues and navigate our software
Manage support tickets from initial contact through resolution using HelpDesk
Collaborate with development teams by documenting and escalating complex technical issues
Maintain customer records and order information in our database systems
Track feature requests and bug reports using web-based project management tools
Participate in ongoing product training to stay current with software updates and new releases
What We're Looking For
Required Qualifications
Familiarity with the Apple ecosystem (macOS, iOS, iPadOS, watchOS)
Excellent written communication skills - This includes typing skills as well as you'll be chatting with customers all day
Customer service experience with a genuine desire to help people succeed
Reliable high-speed internet connection and a suitable place to work at home
Ability to multitask effectively in a dynamic support environment
Self-motivated and independent while being a strong team collaborator
Nice to Have
Previous technical support experience, especially with software applications
Familiarity with financial or productivity software
Bilingual capabilities (any language beyond English)
Experience with live chat or ticketing systems
What We Offer
Competitive salary commensurate with experience
Comprehensive benefits package: Health, dental, and vision insurance
401(k) with company matching
100% remote work with a flexible, supportive team culture
Professional development opportunities including product training and skill building
Direct impact on customer satisfaction and product improvement
Why You'll Love This Role
Work with cutting-edge Apple technologies
Be part of a small, agile team where your contributions matter
Help real people solve real problems every day
Grow your technical knowledge through hands-on experience
Enjoy work-life balance with predictable hours and remote flexibility
Ready to Apply?
Send your resume and a brief cover letter explaining why you're excited about supporting Apple software users. Tell us about your experience with customer service and Apple products.
Application Timeline: We review applications on a rolling basis and aim to respond within one week.
Questions? Feel free to reach out before applying if you'd like to learn more about the role or team.
IGG Software is committed to creating an inclusive environment where all team members can thrive.
