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DescriptionOpportunities for a Customer Service Representative!OfficeTeam is looking for a Customer Service Representative with a distinct skill set to expand their career. Are you always outgoing and sociable? This could be a great position for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for work in Concord, New Hampshire and can work a long-term temporary position, this could be the Customer Service Representative opportunity for you!Key responsibilities
Manage incoming telephone calls
Field and send written business correspondence
Provide accurate, friendly customer service in a timely fashion
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Requirements
Demonstrated experience performing extensive research to resolve complex customer inquiries
Supportive, positive attitude with a detail oriented demeanour applied to all tasks
Strong computer skills including customer database systems
Negotiation experience highly desired
Foundational knowledge in telemarketing
Complaints experience
CRM experience preferred
Deep understanding of customer service
Customer service and office administrative skills
Strong Microsoft Office skills
Sound written and verbal communication skills
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! If this is the type of position you would be interested in, please give us a call at 603.641.9233 and if you have yet to register or interview with us, please email me your most recent resume to ryan.mcleod@officeteam.com.OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $14.00 - $15.00 / HourlyLocation: Ossipee, NHDate Posted: September 4, 2019Employment Type: TemporaryJob Reference: 02600-0011151022Staffing Area: OfficeTeam
