Description Join a dynamic and growing company at the forefront of technological innovation. With a commitment to excellence and a passion for providing top-tier service to clients. We are seeking a skilled IT Helpdesk Specialist to join our team. If you are enthusiastic about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, we want to hear from you. Position Overview: As an IT Helpdesk Specialist, you will be responsible for providing comprehensive support to external employees across all tiers of technical issues. From basic troubleshooting to complex network configurations, you will play a crucial role in ensuring systems run smoothly and efficiently. This position requires a combination of technical expertise, exceptional communication skills, and a customer-centric approach to problem-solving. Key Responsibilities: Provide frontline support for all IT-related issues, including hardware, software, networking, and telecommunications. Diagnose and resolve technical problems promptly and effectively, escalating issues to higher tiers when necessary. Respond to helpdesk tickets and service requests in a timely manner, maintaining clear communication with end-users throughout the resolution process. Install, configure, and maintain desktops, laptops, printers, and other peripheral devices. Collaborate with internal teams to identify recurring issues and implement long-term solutions. Document troubleshooting procedures and best practices for knowledge sharing and training purposes. Stay updated on emerging technologies and industry trends to continuously improve technical skills and knowledge. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field (preferred). 3+ years of experience in an IT support role, with demonstrated proficiency in handling tier 1 through 3 technical issues. Strong understanding of Windows and Mac operating systems, as well as Microsoft Office Suite and other common business applications. Experience with Active Directory, Exchange, and other enterprise-level systems. Familiarity with networking protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment. Exceptional communication skills, both verbal and written, with a focus on providing outstanding customer service. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. Requirements Microsoft Office 365, Microsoft Exchange, Active Directory, network device configuration Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
