An incredible leadership opportunity has arisen at our five star luxury property in the heart of Queenstown. By joining Sofitel Queenstown Hotel & Spa as Assistant Manager you will:Ensure each and every guest receives a personalised, luxury experience during their time with SofitelAssist in the management of the hotel Front Office operation, maintaining Sofitel’s reputation as market leader for individualised customer focused service.Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are customer focused.Train, coach and support Front Office team members.Utilise the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs.Ensure effective communication of new and updated information regarding policies, rates and general hotel information to guests and to your team.Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.Carry out Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required.
