Join our Concierge team and play an important role in delivering exceptional guest experiences. You will assist with guest arrivals and departures, including valet parking and luggage handling, while providing personalised recommendations and arranging local experiences. Through warm, attentive service and strong local knowledge, you will help create a seamless and memorable luxury stay.DutiesGreet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.Provide a high standard of service to all hotel guests, anticipating and proactively attending to guest requests and enquiries.Assist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms when required.Coordinate luggage delivery and storage, ensuring baggage is handled promptly and securely.Assist with group arrivals and departures, including luggage coordination and guest assistance during their stay.Arrange transportation, restaurant reservations, tours, and local activities on behalf of guests.Maintain strong knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.Deliver guest amenities to rooms as required and assist with VIP arrival preparations.Liaise with local activity providers, transport operators, and service partners to coordinate bookings.Maintain the cleanliness and organisation of the concierge desk, driveway, car park, luggage trolleys, ski locker and guest equipment.Ensure the concierge and guest service areas are organised and ready to support daily arrivals and departuresCommunicate effectively with the Front Office team and other hotel departments regarding guest requests, messages, and operational updates.Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manualSystems & ProceduresAccurately record and charge guest accounts for activities, transport, or services arranged.Ensure all bookings made on behalf of guests are recorded correctly in the relevant systems.Follow hotel procedures regarding billing, supplier charges, and documentation.Report damaged equipment or maintenance issues that may impact operational costs.Suggest any improvements that could be made to improve existing systems and procedures.Customer ServicesDeliver personalised service that meets and exceeds guest expectations.Anticipate guest needs and provide proactive assistance wherever possible.Provide accurate and helpful information about the hotel, facilities, and local area.Respond promptly and professionally to guest enquiries, requests, and concerns.Assist with VIP guest arrivals and provide additional support where required.Encourage guest feedback and assist in resolving service concerns using positive problem-solving.Treat guests and colleagues from all cultural backgrounds with respect and professionalism.Maintain a welcoming and professional presence in all guest interactions.Support the promotion of hotel packages, special offers, and services
