Engage with all our guests in a personable and friendly manner, building rapport and creating connection.Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.Deliver orders promptly to the kitchen production area.Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.Keep tables and service areas clean and tidy as per procedure manual.Maintain hygienic food service techniques during service.Take responsibility for your designated section and station.Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.Perform all tasks to Sofitel Brand standards.Maximise sales opportunities through a thorough knowledge of our menus and offerings.Assist in the setup and breakdown of events and functionsDeliver room service and amenities as requiredAny other reasonable request within your range of competence as required by your Supervisor or Hotel Management.Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:Soul ImpactFrench Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracing life and love in an effortlessly joyful manner.Heartfelt Service Culture - possess an innate desire to surprise and delight every guest and to tailor services to each individual, inspiring emotions and memories.Social ImpactCommitted Luxury - Take great pride in promoting vibrant local cultures and associated know-how, and possess a deep respect for the communities and environment our hotel is located.Cultural Link – expertly connect and blend the French culture with our local culture and community to create exceptional and unique guest experiences.Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”
