Reporting directly to the Executive Assistant Manager, you will play a key role in the hotel’s operational leadership team, overseeing the day-to-day running of Front Office and ensuring consistently exceptional guest experiences.We are looking for someone who has successfully led a Front Office operation in a hotel of similar size and complexity, understands the demands of a high-volume environment and has the confidence to make decisions, drive performance and motivate a diverse teamThis is more than a day-to-day operational role. It is an opportunity to make a genuine impact on hotel performance, work closely with senior leadership and build your career, with potential for further growth within the business for the right person.WHAT YOU’LL DO…Manage daily hotel operations across Front Office, Reservations, Concierge, and Night Audit teams.Drive ALL – Accor Live Limitless enrolments, ensuring team sign-up targets are achieved while promoting loyalty programme benefits and enhancing guest engagement.Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.Monitor and drive financial performance, including revenue forecasting, upselling, driving activity sales and KPI achievement.Prepare and review operational and financial reports to support business performance.Supervise cash handling, shift banking, and night audit for accuracy and compliance.Assist with budgeting and business planning to meet financial and operational goals.Oversee Reservations operations, ensuring seamless booking processes, effective room inventory management and an exceptional guest journey from reservation through to departure.Collaborate closely with the EAM and other Heads of Department to support hotel-wide priorities and deliver strong operational outcomes.Take ownership, adapt to changing priorities and lead confidently through busy periods, challenges and opportunities.
