Supervise front office operations during the night shift and act as the hotel representative on duty.Balance and audit all daily transactions from the front office, food & beverage, and other outlets.Prepare and reconcile financial reports, ensuring accuracy of guest accounts and revenue postings.Maintain strict security procedures to ensure guest safety, confidentiality, and property integrity.Provide professional, efficient, and friendly service to all guests, handling any complaints or issues promptly.Coordinate with Housekeeping, Maintenance, and other departments to meet operational and guest needs.Ensure compliance with hotel policies, cash-handling, and health & safety procedures.Support and mentor overnight team members in line with company values and service culture.
