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System VOC collection Assign and assist with ticket completion using OpenITSM as Service Desk Agent OpenITSM Training for new users Main point of contact for OpenITSM issues. Escalate issue to HQ if unable to be resolved. System Master Data management - Data Gathering / Compilation / Updating / Finalization Performs gap analysis to identify opportunities for process improvement or management control of work flow Technical Support – providing guide Individual employee upon solution provided by HQ
