We are seeking highly qualified General Planners to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This mission provides direct support to claimants impacted by the Hermit’s Peak/Calf Canyon Fire and subsequent flooding, ensuring they receive accurate, timely, and lawful compensation under the Hermit’s Peak/Calf Canyon Fire Assistance Act.General Planners will perform critical claims review, quality control, and appeals support activities across the full claims lifecycle. This role is ideal for professionals with significant experience in claims/case processing, disaster recovery, valuation of losses, and policy-driven program review.Key ResponsibilitiesIn this role, you will:Claims Review & Case ProcessingReview, evaluate, and validate Proof of Loss (POL) submissions and supporting documentation.Assess eligibility, qualified amounts, duplication of benefits, and compensation recommendations.Issue Requests for Information (RFIs) when documentation is incomplete or inconsistent.Coordinate with Site Inspectors and Subject Matter Experts (SMEs) as needed.Quality Control & ComplianceConduct detailed QC assessments to ensure accuracy, completeness, and policy compliance.Provide clear feedback to claims reviewers, identifying discrepancies, errors, and rework needs.Support adherence to FEMA policy, regulatory requirements (44 CFR Part 296), and program guidance.Track QC findings, trends, and suggest improvements to workflow and staff training.Appeals and Determinations SupportPrepare structured, defensible bulleted analyses and written memorandum in support of determination and appeals processes.Review administrative records for completeness, proper organization, and privacy compliance.Draft appeal recommendations supported by substantial evidence and accurate policy application.Customer & Stakeholder EngagementProvide clear, empathetic, and professional communication to claimants, FEMA personnel, and internal team members.Explain policy, documentation requirements, and process steps in an understandable manner.Support FEMA navigators and cross-functional teams as needed.System & Documentation ManagementUtilize government systems of record for case notes, uploads, and final documentation.Ensure timely entry of activities, decisions, and supporting documents within required timeframes.
