Program AnalystLocation: Remote & On-Site (New Mexico Counties as Required)
Clearance: Public Trust eligibility (FEMA background check)
Position Type: Full-time, Contingent Upon Award
Program: FEMA Hermit’s Peak/Calf Canyon Claims Office Technical SupportAbout the RoleWe are seeking highly experienced Program Analysts to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This position plays a central role in evaluating complex documentation, verifying losses, conducting high-level policy and eligibility analysis, and producing defensible written products—including appeals recommendations and determination memorandum support.This is a high-impact analytical role supporting claimants affected by the Hermit’s Peak/Calf Canyon Fire and subsequent flooding. The work requires precision, policy mastery, strong writing skills, and the ability to manage a fast-paced, high-volume caseload.Key ResponsibilitiesClaims Analysis & Documentation ReviewConduct detailed reviews of Proofs of Loss (POLs), supporting documents, valuations, and financial records.Verify the accuracy, completeness, and eligibility of submitted losses under the Hermit’s Peak/Calf Canyon Fire Assistance Act and 44 CFR 296.Identify documentation gaps, inconsistencies, or misapplications of policy and issue Requests for Information when necessary.Valuation & Eligibility AssessmentApply established valuation principles to evaluate claimed losses and calculate recommended compensation amounts.Confirm documentation supports claimed loss categories and ensure qualified amounts do not exceed allowable limits.Duplication of Benefits AnalysisIdentify, analyze, and prevent duplication of benefits from insurance, FEMA programs, settlements, grants, or other funding sources.Document methodology and decision-making clearly and accurately for government review.Written Technical ProductsPrepare high-quality written memorandums, including:Determination memorandum supportAppeals analysesTechnical review memorandumsBulleted issue and fact summariesEnsure all writing is clear, accurate, well-cited, policy-compliant, and supported by substantial evidence.Appeals SupportReview, assemble, and assess administrative records for completeness and relevance.Conduct comprehensive analysis of claimant appeals to determine whether policy was applied correctly.Draft in-depth appeals recommendations reflecting sound reasoning and accurate policy interpretation.Coordination & CommunicationInteract professionally with claimants, FEMA staff, internal teams, and external stakeholders.Clearly explain program policy, eligibility requirements, and documentation standards.Support quality control processes and escalate issues as needed.Systems & ReportingMaintain case documentation in the government’s system of record with strict accuracy and timeliness.Track case progress, manage deadlines, and contribute to weekly/monthly reporting as required.
