Reports directly to Operations Manager1.            First Escalations: Operations Manager2.            Second Escalations: Distribution Manager3.            Third Escalation: Branch ManagerScope of Position: Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.Responsibilities:           Health and Safety, Security:Maintains a clean, neat and orderly work warehouse/operation. Assists in maintaining warehouse/operation security as per Expeditors’ requirements. Conducts operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards. Must plan and construct a used maintained workplace environment to protect any person from danger. The distribution supervisor is responsible to make sure the warehouse/department leads without exceptions meet the following tasksDaily Huddles at the start of the shift – All meetings need to be documented and signed by the participating employees.Warehouse appearance – Lead must constantly walk the facility and report any possible hazards on the building.Forklift Checklist: Lead is responsible to make sure all Forklifts are inspected daily at the beginning of their shift, if any hazards the unit must be tagged and reported for service.Dispatched SOP Lead is responsible to understand and enforce at all time the ““Shipping Receiving Dispatching SOP – REV 1.0”Dress Code: Lead is responsible to ensure that everyone on the warehouse follows company policy. All employees need to use steel toe shoes and have a vest while working on the warehouse.Incident Reporting – All hazard or security Incidents must be reported trough the Expeditors Health and Safety web portal. All reports must be submitted the same day the incident occurred.Operations:Availability needed 24/7, Operations Supervisor needs to be able to respond for any critical situation, emergency or safety related incident for the Distribution CenterAble to communicate on English and Spanish.Operations Supervisor is the direct responsible to make sure all Inbound and Outbound activities are processed efficiently and meeting Customer SLAs and commitments. Adjustments on the process to be adjusted and implemented as needed to ensure Compliance with all Rules and Regulations and to ensure Customer SatisfactionBasic knowledge of the FTZ environment maintaining a close communication with the FTZ and Brokerage teamsAssigns duties and examines work for exactness, neatness, and conformance to policies and proceduresStrong Inventory experience and familiarization of all Inventory procedures. Distribution Supervisor need to be able to maintain a healthy Inventory based on consistency on cycle counts.Able to research and identify liability for any claims for damages submitted by our Customers.  Periodically audit and verification of processed, modify as needed to ensure all processes are compliance with Customs and with Customer requirementsAvailability to support other locations and work under stressful situations, transitions and implementations of system and procedures.Labor Management:Supervises CSR. Coordinates daily workflow. Coordinates new accounts, gathering all necessary information and assigning accounts to CSR’s. Audits all new accounts and follow up on CSR responsibilities. to ensure that customer needs have been met. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness and conformance policies and procedures.Maintains a productive staff by creating programs for hiring, training and professional development. Applies sound communication and motivational techniques in supervising, coaching and disciplining associates. Manages associate performance and recommends promotions, wage increases and terminations. Plans staffing level of distribution office personnel. Determines work procedures, prepares work schedules, and expedites workflow.Create and maintain a structure at all levels. Work closely on the training and development of the warehouse and office Leads by providing empowerment and mentorship on a daily basis.Management of employee performance, promotions, wage increases and terminations.Schedule and present quarterly one on ones with all direct reports and a yearly performance evaluation to all employees. Need to record on PDC as per corporate requirementsCustomer Service:Makes introductory contact with new accounts and maintain effective relationships with existing accounts. Addresses the more complex and non-routine customer issues and requests. Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs). Audits all new account and follows up on responsibilities of the CSR’s to ensure that customerneeds have been met.Retention:Assists in following-up on current customers and conducting Quality Management Reviews (QMRs). Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely. Makes recommendations to Operations Manager on programs to improve the operation of the customer service function. Interacts with credit and collections personnel regarding payment problems. Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.Documentation / Reporting:Maintains up-to-date procedures manual. Tracks on-time delivery and other performance measures. Provides necessary reports to management. Gathers and analyzes data concerning department operations and customer requirements. Distributes reports to various functional areas as required. Makes recommendations to senior management on programs to improve the operation of the customer service function.Relationships:Internal-Support sales staff by following up on possible sales leads, attend functions as a member of trade associations, conduct tours of the warehouse, make customer calls, and forward information regarding requests by customers for service to the sales staff. Assist in executing company’s marketing plan. Interacts with other departmental management to achieve foals. Attends warehouse planning meetings.Budgeting:Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)Management on Volume fluctuations against headcount maintaining a healthy LPN cost per location.Equipment:Develops procedures to ensure the efficient operation and utilization of office equipment. Determines and recommends enhancements for computer systems/telephone equipment to meet cost and service goals.
