The Customer Support Project Coordinator, Customer Support an is integral member of the customer support organization. Committed to providing excellent customer support, she is responsible for critical communication with our customers and technical departments in the generation of customer estimates, proposals, and service orders:  follow-up and review with customers (both internal and external), processing purchase orders to vendors when needed and invoicing based on actual time and material. Coordination includes interfacing with external and internal customers, to determine requirements, communication with technical departments and field service personnel, estimating and service project generation.ResponsibilitiesMaintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers.  Continually follow up with customers and technical groups informing them of status of proposals and to clarify additional details that may be required.Assist in setting up new service projects in terms of invoicing, purchase order generation.Generate & process service support orders, proposals and estimates while remaining flexible to shifting priorities.Generate and manage purchase orders to vendors, coordination of invoices.Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians.Assist with project management activities directly related to Customer Support projects.Prepare and send out various documents from customer purchase order thru final invoicing.May be assigned to special projects or required to perform other duties as assigned.Timesheet reporting via UKG and Expense Reports, currently processed using an excel spreadsheet are a key area this position takes care of.
