MISSION :As we expand our Debt Collection capabilities across Australia and New Zealand, we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise. The B2B Debt Collector plays a critical role in Coface’s collections offering in ANZ. You will get the opportunity to manage a portfolio of domestic receivables, delivering strong recovery outcomes for our clients.MAIN RESPONSIBILITIES:Commercial Debt RecoveryManage a portfolio of B2B debt collection cases across ANZDrive recovery through negotiation, structured follow-ups, and escalation strategiesEngage with debtors to secure payment, negotiate settlements, and agree payment plansAssess debtor financial position and recommend appropriate recovery pathwaysWork with internal and external partners (legal firms, global Coface network) for escalationsMaintain accurate case tracking and ensure maximum recovery ratesClient Advisory & Relationship ManagementAct as a trusted advisor to clientsProvide regular updates on recovery strategies, progress, and expected outcomesParticipate in some client meetings, reviews, and strategic discussionsDispute Resolution & NegotiationManage commercial disputes (billing, contractual, service delivery)Liaise with both creditor and debtor stakeholders to resolve disputes commerciallyApply strong negotiation skills to balance speed of recovery vs value maximisationCommunicate clearly with all stakeholders on risks, options, and recommended actionsRisk, Compliance & GovernanceEnsure compliance with Australian and New Zealand debt collection regulationsAdhere to Coface global compliance standards (KYC, fraud awareness, data protection)Identify early warning signals of insolvency or financial distressPrepare documentation and support legal escalation where necessaryMaintain high-quality, audit-ready case notes and reporting
