As a Claims Consultant within our Group Space for our AWARE fund, you will manage life insurance claims for start to finish, providing a flawless experience for our customer.In this role you will: Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.Communicate with claimants, trustees, employers and other stakeholders, providing clear and empathetic support throughout the claims process.Liaise with internal specialists and external providers, including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.Proactively manage claim progress, identify barriers and drive positive customer outcomes.Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.Maintain current knowledge of life insurance products, claims management practices and industry developments.
