The Claims Consultant is responsible for proactively managing a portfolio of complex Retail Income Protection claims, ensuring every claim is assessed and managed in line with TAL's claims philosophy, policy terms and conditions, claims handling procedures, the Life Insurance Code of Practice, and all relevant legislative and regulatory requirements.A key focus of the role is delivering an exceptional customer and client experience for claimants, advisers, trustees, and fund administrators. This includes maintaining regular communication, providing clear updates on claim progress, managing expectations effectively, and supporting positive health and claim outcomes through a customer centric approach.Manage a portfolio of complex, high-value Income Protection claims within one of the largest and most established claims teams in the business.Join a high-performing environment that balances customer outcomes with commercial objectives, supported by strong stakeholder partnerships.Learn from experienced leaders and technical specialists who are passionate about coaching, development, and continuous improvement.Access clear career pathways with opportunities for progression into senior, technical, and leadership roles, as well as cross-skilling across multiple products.Be part of a collaborative and resilient team culture that values accountability, technical excellence, and delivering meaningful outcomes for customers.
