A Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.In this role you will:Respond to inbound customer calls and make outbound customer calls, providing high‑quality support by lodging new claims, answering enquiries, and delivering timely updates on the progress of existing claims.Accurately record and maintain claim information in internal systems, ensuring all data is complete, compliant, and captured to a high standard.Communicate effectively with customers and internal stakeholders to resolve claim‑related matters and support smooth claim progression.Ensure all work is completed in accordance with TAL’s policies, procedures, and service standards, maintaining a strong customer and compliance focus.Adhere to all external regulations and industry requirements, including Privacy legislation and the Life Insurance Code of Practice.Collaborate closely with teams across TAL Claims and other internal departmentsActively contribute to a culture of process improvement, identifying opportunities to streamline workflows and enhance customer experience.
