Your OpportunityThis is initially a 12 months Maximun Term ContractAs a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.You'll make an impact by:Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboardingActing as an escalation point for operational and more complex client queriesCo-ordinating client operational meetings, governance activities and Post Incident Report distributionSupporting account planning, contract governance and compliance activitiesActing as the voice of the client internally, helping teams understand client needs and prioritiesWorking across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolutionIdentifying opportunities to improve operational processes, reduce risk and create better client experiencesBuilding strong relationships with clients and internal stakeholdersHelping clients get the most from Cuscal's products and services
