Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.Identify opportunities to grow customer value through subscription optimisation and additional products and services.Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.
