This is a short-term contract position for 3–4 months. Applicants must be Australian citizens or Permanent Residents with full working rights in Australia.Role OverviewWe are looking for an experienced Delivery Manager to own end-to-end delivery of a client migration and platform upgrade program, embedded within the client’s existing team in Sydney.The Delivery Manager owns each client migration from kickoff through environment cloning, platform upgrade, validation & certification, and production cutover — ensuring every client moves through each stage in a controlled, certified and predictable way, while acting as the primary point of contact for the client throughout.The role sits at the intersection of technical delivery, quality control and client relationship management. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.Responsibilities1. Migration ExecutionDelivery Managers engage with clients once internal validation and certification activities have been completed, owning delivery from kickoff through go-live and post-launch stabilization. Each client is taken through the following stages:Environment CloningPlatform UpgradeValidation & CertificationCutoverExecution must ensure that all entry and exit criteria are met at each stage before a client is progressed to the next one. Delivery Managers operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.2. Certification & Quality ControlEnsure validation and certification are completed prior to cutover — no client proceeds to production on an uncertified environment.Coordinate with QA and Engineering to confirm:Functional parity between the existing and upgraded platformData integrity across the migrated environmentUnchanged system behaviour from the client’s perspectiveCertification evidence is captured and traceable for each client3. Wave & Batch ExecutionAllocate and manage clients across migration waves based on:Complexity of the client environment and configurationTransaction volume (TPS)Integration footprint and client-specific dependenciesBusiness criticality and acceptable change windowsEnsure execution aligns with:QA certification capacityControlled batch progression — each batch is only released once the preceding batch is stable4. Cutover ExecutionPlan and coordinate production cutovers, including scheduling, readiness checks, communication and rollback planning, ensuring smooth transition and post-launch system stabilityEnsure that:Backend system transition occurs smoothly with minimal client impactPost-cutover validation is completed and signed offSystem stability is confirmed before the client is declared completeAny issues arising during or after cutover are triaged and resolved without delaying the wider program5. Client CoordinationDelivery Managers are responsible for managing client-specific configuration and integration considerations that may affect go-live readiness, including:URL MaskingIP WhitelistingWebhooksAPI Usage PatternsSystem access and data migration / connectivity to third-party integrationsThese activities:May not block migration execution, but can impact client usage if left unmanagedRequire proactive coordination and clear communication with client technical and business contactsMust be actively managed to ensure post-cutover stability and client confidence6. Client Relationship & CommunicationAct as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status transparently — including when things are behind planBuild trust with client stakeholders through direct, solutions-oriented communication — able to explain technical issues in business terms and vice versaManage scope changes and client requests, balancing client expectations against delivery commitments and contractual scope7. Risk & Issue ManagementIdentify, escalate and mitigate delivery risks and issues, including:Certification gapsData inconsistenciesCutover execution issuesClient configuration or connectivity gapsBe the direct point of contact for client escalations. Escalate early and transparently, and maintain delivery momentum without compromising quality.
