This is a Board-appointed role | 5-year renewable term As Director, Scams Prevention Framework Legal, this is a fantastic opportunity to develop and implement the scams decision-making function, providing technical and professional direction. This role holds ultimate decision accountability to ensure fair, consistent and timely decisions for complex scams complaints between consumers and financial, telecommunications and digital platform firms. This role requires extensive technical, legal and executive experience and a person who is value-led and purpose driven.  The successful candidate will shape AFCA’s technical dispute resolution policy, guide and influence industry practice, and develop and communicate AFCA’s approach to prevent future disputes. As the face of AFCA in the scams sector, you will engage at a senior executive level with consumers, trustees, insurers, peak body associations, regulators, government and other stakeholders to champion effective dispute resolution and financial fairness. 
