As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.Key ResponsibilitiesDeliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experienceAnalyse sales data and collaborate with the Store Manager to maximise department performanceLead and motivate a team of Sales Advisors to consistently achieve service and presentation standardsSupport recruitment efforts and ensure effective onboarding and training for new team membersIdentify and nurture future talent, contributing to development plans that support team progressionOversee daily store operations, ensuring efficiency and alignment with brand standardsAct as a brand ambassador, consistently delivering the best possible experience for every customerStep into the role of Store Manager when required, ensuring continuity in leadership and performance 
