The Graduate Client Manager role is integral to the project delivery to our Australia and New Zealand clients. Responsible for working with the Client Success and Solutions team to deliver market measurement and insight to the world’s biggest drinks companies, the GCM ensures that all standard deliverables are met.Always aiming to uncover great insights that inform our clients’ decision making, the GCM works with the project team to identify the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources.  The role includes processing, manipulating & interrogating all CGA data sources to deliver best in class market intelligence, information & insight to our clients. The Graduate Client Manager supports the Client Success team to build & maintain great client relationships by providing outstanding customer service & deliverables through utilisation of the Client Success Framework.ResponsibilitiesReporting & Database deliveries       Responsible for ensuring all CS validation of OPM is complete·  Full responsibility for the accurate & timely delivery of production period reports & databases to the clientsCompetent user of Discover/Answers as neededWork with other GCMs/CMs to share best practice reportingInsight, Consultancy & Presentation·      Question & challenge client briefs to ensure complete clarity ahead of embarking on workIdentify correct data sources and methodologies to accurately answer client briefs & questionsResponsible for extracting all data required for analysis or briefsDraw on market knowledge to accurately interpret data to reveal relevant insightsConstruct brief relevant & attractive presentations with guidance from CM & SIMFollow the Client Success Framework of best practice and processes.Client/Project ManagementResponsible for delivering excellent customer and stakeholder service at all timesResponsible for building great relationships with assigned key contactsConfidently handle simple requests and queries from clients and Client Solutions teamFirst line client/commercial team support for any Database, Reporting or Answers queriesAble to communicate the features & benefits of all CGA servicesProactive in sharing interesting trends or insights identified either in trade, in the press, or from wider CGA work with the clientProactively build understanding of client businesses through personal reading/research & team discussions. Gain commercial awareness & understanding of CGA’s client portfolio & importance of revenue generation to CGA businessLeadershipResponsible for own weekly resourcing, communicating effectively with CM & SIM to ensure time available to meet all client needsProvide regular progress updates on all deliveries to CM & SIMSupport & upskill fellow account analysts through knowledge shares & training
