Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up on information if not received.Liaise with other departments to ensure group requirements and special requests are actioned.Ensure the standard group contract/confirmations are sent for ad hoc groups contains the booking conditions (deposits, final numbers, room list requirements etc)Use a standardised report used to advise other hotel departments of the groups details/requirements (Kitchen, Restaurant, Porters, Housekeeping).Weekly reporting of groups “on the books” and identifying key demand periods and low demand periods.Track group bookings for wash, materialisation and turn ways.Ensure follow up for final numbers, deposits and rooming lists.Have sound knowledge of Accor specified yield management practices and attend /Communication with DOS and Sales department to forward all possible leads and feedback from inbound and corporate markets.Communication between Front Office and Reservations Office open and reciprocal.Develop and supervise new leads, qualify prospective leads as to profitability.Alert management to any potential concerns to enable prompt attention.Ensure completion of daily duties, eg. Correspondence, filing, reports, etc.Use of Opera to accurately record all activities, contacts, etc.Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels.Check master account billing to ensure correct changes.Any other duties assigned by your manager.Ensure that any payment issues are brought to the attention of the Reservations Manager and Financial Controller.Ensure the prompt and accurate processing of commissions.Promote up selling and add selling within the team.Manage no show bookings in accordance with the hotel cancellation policyEnsure all outward correspondence complies with the company procedures and any unusual correspondence is authorised by the Reservations Supervisor and/or Manager.Liaise with Conference and Catering to ensure contractual agreement is uniform in both F&B and rooms.Benefits, Rewards, MotivationsIndustry benefits worldwide on accommodation, dining and lifestyle services.Access to daily discounted coffee and Ambassador dinning menu. A unique training platform to enhance your skills and knowledge.
