Make communications matter. Drive accountability. Improve outcomes for consumers.At AFCA, our purpose is clear: to deliver fairness in financial services. Within this mission, the Code Compliance & Monitoring Group plays a critical role, independently monitoring and enforcing industry Codes of Practice to lift standards, strengthen accountability and improve outcomes for consumers across Australia.We’re now seeking an experienced and highly credible Head of Communications to shape and lead the strategic communications agenda for this influential group and its five independent Code Compliance Committees. Why this role mattersThis is not a traditional communications role. It positions communications as a core regulatory tool, using insight-led, targeted and authoritative messaging to influence behaviour, shine a light on industry performance, and drive measurable improvements in practice.You will ensure the work of the Committees is communicated with clarity, independence and impact, strengthening transparency, building trust, and elevating the profile and influence of the Codes across industry, media and stakeholders.What you’ll be responsible forReporting to the General Manager, Code Compliance & Monitoring and with one direct report, you will:Set the strategic direction for communications and media, ensuring focus on what will have the greatest regulatory and consumer impact.Lead communications and media engagement for five independent Code Compliance Committees, each with its own governance, stakeholders and priorities.Translate complex monitoring insights, findings and data into clear, compelling and accessible communications for industry, media and the public.Act as a trusted adviser to Committee Chairs and senior leaders on messaging, media strategy, reputational risk and high‑profile or sensitive issues.Use communications deliberately to highlight systemic issues, clarify expectations and drive better industry practices.Build strong relationships across AFCA, with regulators, industry bodies, consumer stakeholders and key media contacts.Establish practical, consistent ways of working that lift quality, timeliness and impact across communications and media.Lead and develop a small, high‑performing team—balancing strategic leadership with hands‑on delivery when it matters most.
